Genshin Impact Download Error: How to Troubleshoot and Resolve

How to Fix the Error Download Genshin Impact

Genshin Impact is a popular open-world action RPG game that was released in 2020 by miHoYo, a video game development company based in Shanghai, China. The game is free to play, but players can purchase additional in-game items such as new weapons or characters. However, many players have encountered a problem while downloading or updating the game on their Windows system. They get a message saying "Genshin game files download error: Check your network settings" and they cannot install or play the game. This can be very frustrating, especially for fans of the game who want to explore its vast and beautiful world.

So, what causes this error and how can you fix it? In this article, we will explain some of the possible reasons for this error and provide you with five methods that can help you solve it. By following these methods, you should be able to download and enjoy Genshin Impact without any issues.

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Method 1: Restart your router and device

One of the simplest and most common solutions for any download error is to restart your router and device. This can help you refresh your network connection and clear any temporary glitches that might be interfering with your download. Here's how to do it:

• Turn off your device and unplug it from the power source.

• Turn off your router and unplug it from the power source.

• Wait for about 10 minutes and then plug in your router and turn it on.

• Wait for another 10 minutes and then plug in your device and turn it on.

• Launch the Genshin Impact launcher and try downloading or updating the game again.

If this method does not work, try the next one.

Method 2: Disable your antivirus software or firewall

Sometimes, your antivirus software or firewall can block or interfere with your download process. This can happen because they might detect some of the game files as potential threats or unwanted programs. To prevent this from happening, you can try disabling your antivirus software or firewall temporarily while downloading or updating Genshin Impact. Here's how to do it:

If you are using Windows Defender, the built-in antivirus tool on Windows, you can disable it by following these steps:

• Click on the Start button and type "Windows Security" in the search box.

• Click on "Windows Security" from the list of results.

• Click on "Virus & threat protection" from the left pane.

• Click on "Manage settings" under "Virus & threat protection settings".

• Toggle off "Real-time protection" and "Cloud-delivered protection".

If you are using a third-party antivirus software, you can disable it by following these steps:

• Right-click on the antivirus icon in the system tray (near the clock) and select "Disable" or "Exit" or something similar.

• If prompted, choose how long you want to disable it (for example, until restart or for 15 minutes).

If you are using a firewall, you can disable it by following these steps:

• Click on the Start button and type "Firewall" in the search box.

• Click on "Windows Firewall" from the list of results.

• Click on "Turn Windows Firewall on or off" from the left pane.

• Select "Turn off Windows Firewall (not recommended)" for both private and public network settings.

After disabling your antivirus software or firewall, launch the Genshin Impact launcher and try downloading or updating the game again. Remember to enable your antivirus software or firewall again after you finish the download.

If this method does not work, try the next one.

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Method 3: Reinstall the game and launcher

Another possible solution for the error download Genshin Impact is to reinstall the game and launcher. This can help you fix any corrupted or missing files that might be causing the error. Here's how to do it:

• Go to the folder where you installed Genshin Impact (usually C:\Program Files\Genshin Impact) and delete it.

• Go to the folder where you installed the Genshin Impact launcher (usually C:\Program Files\Genshin Impact Game) and delete it.

• Go to the official website of Genshin Impact ( and download the latest version of the launcher.

• Run the launcher and follow the instructions to install the game again.

• Launch the game and check if the error is resolved.

If this method does not work, try the next one.

Method 4: Change your DNS settings

Sometimes, the error download Genshin Impact can be caused by a problem with your DNS (Domain Name System) settings. DNS is a system that translates domain names (such as genshin.mihoyo.com) into IP addresses (such as 123.456.789.0) that your computer can understand. If your DNS settings are incorrect or outdated, you might not be able to connect to the game server properly. To fix this, you can try changing your DNS settings to use a different DNS server, such as Google's public DNS server. Here's how to do it:

• Click on the Start button and type "Control Panel" in the search box.

• Click on "Control Panel" from the list of results.

• Click on "Network and Internet" and then "Network and Sharing Center".

• Click on "Change adapter settings" from the left pane.

• Right-click on your network connection (such as Wi-Fi or Ethernet) and select "Properties".

• Select "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties".

• Select "Use the following DNS server addresses" and enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server.

• Click on "OK" and close all windows.

• Restart your device and launch the Genshin Impact launcher again.

If this method does not work, try the next one.

Method 5: Use a VPN

The last method that we recommend for fixing the error download Genshin Impact is to use a VPN (Virtual Private Network). A VPN is a service that allows you to connect to a different server in another location, which can help you bypass any network restrictions or censorship that might be blocking your access to the game. For example, if you are in a country where Genshin Impact is not available or banned, you can use a VPN to connect to a server in a country where it is available and download it from there. Here's how to do it:

• Download and install a VPN service of your choice. There are many free and paid VPN services available online, such as NordVPN, ExpressVPN, ProtonVPN, etc. Make sure you choose a reputable and reliable one that has good reviews and ratings.

• Launch the VPN service and sign in with your account or create one if you don't have one already.

• Select a server location that is different from your current one and has access to Genshin Impact. For example, you can choose a server in North America, Europe, Asia, etc.

• Connect to the server and wait for a few seconds until it is established.

• Launch the Genshin Impact launcher and try downloading or updating the game again.

Note that using a VPN might affect your download speed and performance, so you might want to disconnect from it after you finish downloading the game. You might also want to check the terms of service and privacy policy of the VPN service before using it, as some of them might collect or share your data with third parties.

If none of these methods work, you might want to contact the customer support of Genshin Impact and report your issue. They might be able to provide you with more specific and personalized solutions.

Conclusion

In this article, we have shown you how to fix the error download Genshin Impact on your Windows system. We have explained some of the possible causes of this error and provided you with five methods that can help you solve it. These methods are:

• Restarting your router and device

• Disabling your antivirus software or firewall

• Reinstalling the game and launcher

• Changing your DNS settings

• Using a VPN

By following these methods, you should be able to download and enjoy Genshin Impact without any issues. However, if you still encounter the error, you might want to contact the customer support of Genshin Impact and ask for their help.

We hope you found this article helpful and informative. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading!

FAQs

Q: What is Genshin Impact?

A: Genshin Impact is a free-to-play open-world action RPG game that was released in 2020 by miHoYo, a video game development company based in Shanghai, China. The game features a fantasy world called Teyvat, where players can explore, fight, collect items, and interact with various characters. The game also has a multiplayer mode, where players can team up with other players online.

Q: How can I download Genshin Impact?

A: You can download Genshin Impact from its official website ( or from various platforms such as Steam, PlayStation Store, App Store, Google Play Store, etc. Depending on your device and region, you might need to create an account and verify your identity before downloading the game.

Q: How can I update Genshin Impact?

A: You can update Genshin Impact by launching the game launcher and following the instructions on the screen. The game launcher will automatically check for updates and download them if available. You can also check the official website or social media accounts of Genshin Impact for the latest news and updates about the game.

Q: How can I fix other errors or issues with Genshin Impact?

A: If you encounter other errors or issues with Genshin Impact, such as crashing, lagging, freezing, etc., you can try some of the following solutions:

• Check your system requirements and make sure they meet the minimum or recommended requirements for the game.

• Update your device drivers and software to the latest versions.

• Close any unnecessary programs or applications running in the background.

• Clear your cache and temporary files.

• Run the game as an administrator or in compatibility mode.

• Contact the customer support of Genshin Impact and report your issue.

Q: How can I contact the customer support of Genshin Impact?

A: You can contact the customer support of Genshin Impact by visiting their official website ( and clicking on "Feedback" at the bottom of the page. You can also email them at genshin_cs@mihoyo.com or call them at +86-21-54830022. 44f88ac181